@article {41, title = {Healthcare Professional{\textquoteright}s Perception and Attitude toward Pharmacist during Pharmacy Visit in Saudi Arabia}, journal = {International Journal of Pharmacology and Clinical Sciences}, volume = {8}, year = {2019}, month = {January 2019}, pages = {21-25}, type = {Research Article}, chapter = {21}, abstract = {

Purpose: To explore the healthcare professional{\textquoteright}s perception and attitude toward pharmacist during pharmacy visit in Saudi Arabia. Methods: This is a 4-month cross-sectional survey of the healthcare professional{\textquoteright}s perception toward pharmacist. The survey consisted of two parts: the first part collects demographic information and the second part has 49 questions divided into four domains: (1) the first domain captures information regarding healthcare professionals{\textquoteright} general perception of the pharmacist; (2) the second domain is regarding healthcare professionals{\textquoteright} perception of pharmaceutical care services; (3) the third domain is about healthcare professionals{\textquoteright} perception of visiting ambulatory care pharmacy; and (4) the fourth domain is regarding healthcare professionals perception of pharmacist{\textquoteright}s relationship and counseling skills. All type of healthcare professionals included in the study. We used the 5-point Likert response scale system to obtain responses of the participants. There were open- and close-ended questions. The survey was distributed through social media, namely, WhatsApp to more than one thousand healthcare professionals throughout the Kingdom of Saudi Arabia. The survey was distributed in an electronic format and this study analyzes and presents data regarding domain three, that is, healthcare professionals{\textquoteright} perception of visiting ambulatory care pharmacy through the Survey Monkey system. Results: A total of 170 healthcare professionals responded to the survey. Of them, 150 (93.8\%) were Saudi and 10 (6.25\%) were non-Saudi professionals. There were 129 (75.9\%) female and 41 (24.1\%) male responders. Most of the healthcare providers were pharmacists (81 (47.65\%)), others (33 (19.41\%)), nurses (27 (15.88\%)) and physician (23 (13.53\%)). Most of the healthcare professional visited the pharmacy in the past 12 months (53 (31.36\%)) for more than 10 times, whereas the others 40 (23.67\%) visited at least 5{\textendash}9 times. Most of the patients (143 (87.2\%)) spent less than 16 min waiting for the medication from the pharmacy. The average score of healthcare professional{\textquoteright}s general perception toward a pharmacist during pharmacy visit was 3.51. The statement {\textquotedblleft}received all medications prescribed to me{\textquotedblright} received the highest score (4.05), whereas the statement {\textquotedblleft}pharmacy{\textquoteright}s waiting area is located at the convenient place{\textquotedblright} received the lowest score (3.07). The average score of healthcare professional{\textquoteright}s perception toward a drug monitoring pharmacist during the pharmacy visit was 2.58. The statement with the highest score was {\textquotedblleft}the patient revived a copy of prescription contained medications{\textquotedblright} (2.99), whereas the statement with the lowest score was {\textquotedblleft}the pharmacist gives follow-up call to the patient as prescribed{\textquotedblright} (1.86). The score for general evaluation of pharmacy visit was (3.31) with preference to visit the pharmacy or recommend it to patient{\textquoteright}s bothers or friends was (3.26). Conclusion: The healthcare professional{\textquoteright}s perception of a pharmacist during the pharmacy visit was good. Pharmacy{\textquoteright}s waiting area, medications reconciliation and adherences missed. Improving of healthcare providers{\textquoteright} needs will augment healthcare professional{\textquoteright}s perceptions and raise healthcare provider{\textquoteright}s satisfaction during pharmacy visit.

}, keywords = {Attitude, Healthcare professional, Ministry of Health, Perception, Pharmacist, Saudi Arabia, Visit}, doi = {10.5530/ijpcs.2019.8.5}, author = {Yousef Ahmed Alomi and Sarah Abdullah Al-Hathlool and Maryam Ibrahim Almulhim and Amal Ali Alashaq and Yousef Aboshalaf and Mytham Al-Ethan} } @article {26, title = {Healthcare Professional{\textquoteright}s Perception of Pharmacist{\textquoteright}s Relationship and Counseling Skills in Saudi Arabia}, journal = {International Journal of Pharmacology and Clinical Sciences}, volume = {7}, year = {2018}, month = {November 2018}, pages = {11-16}, type = {Research Article}, chapter = {11}, abstract = {

Purpose: To explore the healthcare provider{\textquoteright}s perception of pharmacist{\textquoteright}s relationship, communication, and counseling skills in Saudi Arabia. Methods: This is a 4-month crosssectional survey of the healthcare professional{\textquoteright}s perception of the pharmacist. The survey consisted of two parts: first part gathers demographic information and the second part contains 49 questions divided into four domains. (1) the first domain captures data regarding the healthcare provider{\textquoteright}s general perception about the pharmacist; (2) the second domain captures data regarding the healthcare professional{\textquoteright}s perception of pharmaceutical services; (3) the third domain was regarding the healthcare professional{\textquoteright}s perception of visiting ambulatory care; and (4) the fourth domain captures the data regarding the healthcare professional{\textquoteright}s perception of pharmacist{\textquoteright}s relationship and counseling skills. All healthcare professionals responded to the 5-point Likert response scale system. The survey was distributed through social media to more than 1000 healthcare professionals across the Kingdom of Saudi Arabia. Because the survey was in an electronic format, we were able to analyze and discuss the four domains with respect to the healthcare professional{\textquoteright}s perception of pharmacist{\textquoteright}s relationship and counseling skills through the Survey Monkey system. Results: A total of 170 healthcare providers responded to our survey. Of all the responders, 129 (75.9\%) were females and 41 (24.1\%) were males. Most of the healthcare providers were pharmacists (81 (47.65\%)), others (33 (19.41\%)), nurses (27 (15.88\%)), and physicians (23 (13.53\%)). Most of the healthcare providers (143 (87.2\%)) spent less than 16 minutes waiting for the medication from the pharmacy. The average score of the healthcare professional{\textquoteright}s perception of the pharmacist{\textquoteright}s communication and relationship skills was around (3.41). The highest score with respect to the pharmacist{\textquoteright}s and patient{\textquoteright}s relationship was obtained for the following statements: {\textquotedblleft}The pharmacist politely delivers the medication{\textquotedblright} (3.96) and {\textquotedblleft}The pharmacist answers questions in an excellent manner{\textquotedblright} (3.67). The average score of healthcare professional{\textquoteright}s perceptions of pharmacists with medication counseling skills was around (3.42). Highest scores were obtained for the following statements: {\textquotedblleft}All the medications received were packed{\textquotedblright} (4.28) and {\textquotedblleft}The patient understands what the pharmacist was saying{\textquotedblright} (4.14). The highest score with respect to the patient{\textquoteright}s relationship with the drug information center was obtained for the statement: {\textquotedblleft}The pharmacist answers patient{\textquoteright}s questions through drug information center of the hospital over 24/7{\textquotedblright} (3.44) and {\textquotedblleft}Poisonous cases first contact the national drug information center or any other hospital drug information center any time through MOH hotline 937 service over 24/7{\textquotedblright} (3.37). Conclusion: The results of this survey revealed that healthcare professionals had an acceptable perception of the pharmacist with respect to communication and patient counseling skills. The healthcare professional{\textquoteright}s privacy, easy contact with the pharmacist, and drug-related problems information improve the p

}, keywords = {Counseling skills, Healthcare professional, Ministry of Health, Perception, Pharmacist, Relationship, Saudi Arabia}, doi = {10.5530/ijpcs.2018.7.4}, author = {Yousef Ahmed Alomi and Sarah Abdullah Al-Hathlool and Maryam Ibrahim Almulhim and Amal Ali Alashaq and Yousef Aboshalaf and Mytham Al-Ethan} }