@article {67, title = {Patient Satisfaction of Ambulatory Care Pharmacy Services in Pediatric and Maternity Hospital in Riyadh City, Saudi Arabia}, journal = {International Journal of Pharmacology and Clinical Sciences}, volume = {8}, year = {2019}, month = {June 2019}, pages = {129-134}, type = {Research Article}, chapter = {129}, abstract = {

Objective: The ambulatory pharmacy practice is a crucial part of the healthcare system that delivers pharmaceutical care to the patients who are not admitted to the hospital. The aim of the study to explore the patient satisfaction of ambulatory care pharmacy services in Pediatrics and Maternity Hospital in Riyadh, Saudi Arabia. Methods: This is a 4-month cross-sectional survey of patient satisfaction of ambulatory care pharmacy services in Pediatrics and Maternity Hospital, Saudi Arabia. The survey consisted of forty-eight (48) questions divided into two parts: the first part collects demographic information and the second part contains questions on 11 domains: (1) medication availability, (2) patient counseling, (3) pharmacist and patient relationship, (4) medication reconciliation, (5) medication aberrance, (6) pharmacy location, (7) pharmacy waiting area, (8) pharmacy communications, (9) pharmacy waiting time, (10) pharmacy recommends to others, (11) overall patient satisfaction of pharmacy services. The survey was distributed to the hospitals in Riyadh city, included pediatrics and maternity hospitals ambulatory care patient. The survey was in an electronic format and it analyze the results through the Survey Monkey system. Results: A total of 237 patients responded to the survey. Out of 237 patients, 217 (91.6\%) was Saudi and 20 (8.4\%) was non-Saudi. There were 151 (63.7\%) female and 86 (36.3\%) male responders. Most of them were in age group of 18-44 years (70\%) without any significant differences in the age groups among the hospitals. The highest level of education was high school 91 (38.4\%) followed by the Bachelor{\textquoteright}s degree 93 (39.2\%) and an intermediate school 44 (18.6\%). The mean [{\textpm}standard deviation (SD)] waiting time to get the medications was 13.6{\textpm}4.75 min. The average scores of domains 1, 2, 3, 4, 5, 6, 7, 8, 9 and 10 were 3.11, 3.1, 3.61, 1.87, 1.72, 3.4, 2.77, 1.93, 3.68 and 3.56, respectively. With a total of 231 (97.4\%) responders, general evaluation of pharmacy services was found to be very good to excellent, whereas 228 (96.2\%) responders recommend the pharmacy to their family or friends and 224 (95.3\%) responders prefer to revisit pharmacy. Conclusion: More than two-thirds of the patients were pleased with ambulatory care pharmacy services at Riyadh, Saudi Arabia. Medication reconciliation, medication adherence and pharmacy waiting area domains were not found to be satisfied. Improving ambulatory care pharmacy services will avert drug misadventures, avoid additional cost and surge patient satisfaction with pharmacy services.

}, keywords = {Ambulatory care, Ministry of Health, Patient, Pediatrics, Pharmacy, Riyadh, Satisfaction, Saudi Arabia}, doi = {10.5530/ijpcs.2019.8.22}, author = {Yousef Ahmed Alomi and Malika Alshamari and Hawazen Abdullah Al-Kammash and Aroub Alhamidi and Walaa Aboziad and Kairat Imad Al-Hennawi and Mohanad Imad Al-Hennawi} } @article {230, title = {Patient{\textquoteright}s Satisfaction of Pharmacy Ambulatory Cares at the Emergency Hospital in Riyadh City, Saudi Arabia}, journal = {International Journal of Pharmacology and Clinical Sciences}, volume = {8}, year = {2019}, month = {September 2019}, pages = {199-203}, type = {Research Article}, chapter = {199}, abstract = {

Purpose: To explore the patient satisfaction of pharmacy ambulatory care services at the Emergency Hospital in Riyadh city, Saudi Arabia. Methods: This is a 4-month cross-sectional survey of patients{\textquoteright} satisfaction of ambulatory care pharmacy services at the Emergency Hospital, Saudi Arabia. The survey consisted of 48 questions divided into two parts: the first part collects demographic information and the second part contains questions on 11 domains: (1) medication availability (2) patient counseling (3) pharmacist and patient relationship (4) medication reconciliation (5) medication aberrance (6) pharmacy location (7) pharmacy-waiting area (8) pharmacy communications (9) pharmacy-waiting time (10) pharmacy recommends to others (11) overall patient satisfaction of pharmacy services. The survey was distributed to the Emergency Hospital in Riyadh city, included public, pediatrics and emergency hospitals ambulatory care patient. The study was in an electronic format and it analyze through the survey monkey system. Results: A total of 202 patients responded to the survey. Of those, 144 (71.6\%) was Saudi and 57 (28.4\%) was non-Saudi. The gender distribution 105 (52\%) were females and 97 (48\%) were males. The majority of them were in age group of 18-44 years (62\%), while more than 44 years old was 68 (33.7\%). The highest level of education was high school 81 (40.3\%) followed by the Bachelor{\textquoteright}s degree 51 (25.4\%) and an intermediate school 44 (21.9\%). The mean [{\textpm}standard deviation (SD)] waiting time to get the medications was 19.36{\textpm}11.02 (minute). The average scores of domains medication availability was 3.71, patient counseling was 3.48, pharmacist and patient relationship were 4.1 and medication reconciliation was 1.99. The medication adherence was 1.88, pharmacy location was 4.13, the pharmacy-waiting area was 3.31, pharmacy communications was 2.18, pharmacy-waiting time was 3.74 and pharmacy recommends to others was 3.69. The General evaluation of pharmacy services was found to be very good to excellent with 155 (76.7\%) of responders, while 186 (92.1\%) responders recommend the pharmacy to their family or friends and 176 (88.44\%) responders prefer to revisit pharmacy. Conclusion: More than half of the patients were satisfied with ambulatory care pharmacy services at Riyadh, Saudi Arabia. Medication reconciliation, medication adherence and pharmacy communication domains were not found to be satisfied. Refining ambulatory care pharmacy services will avoid drug misadventures, avoid extra cost and surge patient satisfaction with pharmacy services.

}, keywords = {Ambulatory care, Emergency, Ministry of Health, Patient, Pharmacy, Satisfaction, Saudi Arabia}, doi = {10.5530/ijphs.2019.8.34}, author = {Yousef Ahmed Alomi and Nahith Alotaibi and Hawazen Abdullah Al-Kammash and Aroub Alhamidi and Walaa Aboziad and Kairat Imad Al-Hennawi and Mohanad Imad Al-Hennawi} }